Questions and Answers

If there’s one thing we can guarantee about Out of School Hours (OOSH) care, it’s that parents will have a million and one questions about how things are done. Of course they will! And we’d expect nothing else.

So here are a few for starters. If there is something we haven’t covered here and that you’d still like to know about, no matter how large or small, please don’t hesitate to get in touch. We welcome your interest.

Do you do homework at Sherpa Kids?

We designate a specific time for this activity to occur. This is particularly important, as it allows children to focus on homework tasks in a supervised environment. If a child has no homework, or finishes prior to the time allowed, they will be able to choose a suitable activity to carry on with.

How is childrens’ behaviour managed?

Sherpa Kids behaviour management procedures are in line with school policy.

We ensure our environment is a safe happy place for everyone. We maintain an emphasis on being polite, considerate and cooperative, respecting each other and the property/equipment on-site.

Children will be encouraged to take responsibility for their behaviour through offering them choices and implementing logical and natural consequences, including involvement of parents (if necessary). If we experience behavioural problems with a child, we will contact the parent for discussion.

What are our fees?

Our fees vary per school.  Please call the local programme manager directly to discuss.

What paperwork do I need to complete?

For every child who attends Sherpa Kids we will need you to complete and sign a separate Enrolment Form. We encourage all children to have a completed enrolment form onsite in the case of late arrival emergencies.  By us having completed enrolment forms safely held in our files, if the need arises we can accept your child into the service.

What are our operating hours?

Most of our services are open until 6pm daily, and children must be collected by closing time.

Can I send a friend/relative along to pick up my child?

Names of persons authorised to collect your child from the service should be advised in writing to the Sherpa Kids team.

Do you provide food and drink for the children?

We aim to provide nutritious food, snacks and drinks to children in order to promote a healthy lifestyle and encourage positive food habits. The weekly menu will be displayed at the service, and we welcome suggestions from both children and parents. Occasionally, special foods or treats may be served as part of cooking experiences, special events or celebrations. If your child has any special requirements, please discuss them with Sherpa Kids staff.

What if my child has medical conditions or requirements?

At the time of enrolment, parents/guardians must advise the programme manager of any existing medical conditions such as allergies, anaphylaxis, diabetes or asthma. You will also need to indicate if there is any medication (either prescription or homeopathic) to be administered to your child during any session of care.

You will need to discuss the specifics with Sherpa Kids staff. In some instances, Medical Management Plans, Risk Management and Minimisation Plans or equipment and other resources may need to be provided before your child can attend the service.

You will also need to supply all prescription medication in its original bottle with your child’s name, appropriate dosage, frequency, date of dispensing and use-by date.

My child has additional needs. How is this handled?

If your child has a disability or additional need, please arrange a time to discuss it with the service manager prior to enrolment, to ensure appropriate care can be provided.

Detailed information about your child’s requirements and specific behaviour or medical management information must be provided to the programme manager when submitting the enrolment form.

Do you run excursions?

During school holidays your local Sherpa Kids service take children on special outings from time to time, away from the school-based site. These excursions may attract additional costs which will be communicated to parents together with the holiday programme.